Returns Policy

Returns Policy

At AULVET, Your Satisfaction is Our Priority

We stand behind the quality of our products and are committed to ensuring your complete satisfaction. If for any reason you are not happy with your purchase, we offer a hassle-free return and refund process to make it right. Please read our return policy carefully.

Please Double Check Your Order Before Submitting
CALL BEFORE YOU RETURN AN ITEM FOR WARRANTY

Eligibility for Returns

Items must be returned within 10 days of the delivery date.

Products must be unused, in their original condition, and include all packaging, accessories, and documentation.

Custom or special-order items are non-returnable unless they arrive damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products.
  • Items not purchased directly from AULVET (third-party purchases).
  • Clearance or final sale items.

Return Process

  1. Initiate a Return: Contact our customer service team at info@aulvet.com or (346) 490 9235 to request a Return Authorization (RA) number.
  2. Package Your Return: Safely pack the items, including a copy of your original receipt and the RA number on the shipping label.
  3. Ship the Items: Send your return to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Return Product's Shipping Charges

If a return is approved, the shipping charges for returning the product will be the responsibility of the buyer.

Refunds

Refunds will be issued to the original payment method within 7-14 business days of receiving and inspecting the returned items.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

For exchanges, the replacement product will be shipped after we receive and process the returned item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [Insert Email Address] with your order number and photos of the issue. We will promptly replace the item or issue a full refund, including shipping costs.

Cancellations

Orders can be canceled before they are shipped. Once an order has shipped, our return policy will apply.

Need Help?

If you have questions about your return or refund, please contact our friendly customer service team:

At AULVET, we aim to make your shopping experience as smooth as possible. 

PHONE:

(346) 490 9235

EMAIL:

 info@aulvet.com

Thank you for choosing us for your livestock and farming supply needs!